Privacy Policy

Last updated: November 1, 2026

This policy covers how RoofReplacementStamford.com handles information from phone calls, emails and website visits for its Stamford, Connecticut roof referral line.

1. Scope and Definitions

RoofReplacementStamford.com ("the site," "we," "us," or "our") runs the website at roofreplacementstamford.com (the "Website"). "Services" means the Website, the referral phone line that connects callers with independent local roofing contractors, and any related emails.

This policy applies when you visit the Website, call the referral line or send an email to the site. It does not cover the call-tracking provider, the roofing contractor who answers your call, the hosting company, the map provider or any other party that follows its own privacy policy.

2. Information We Collect

Information you provide

  • Contact details you give by phone or email, such as your name, phone number, email address and whether you own, rent or manage the property.
  • Property details, such as your ZIP code, neighborhood, street address and building type, for example whether it is a single-family house, condo or multi-unit building, when you choose to share them.
  • Roof details, such as leaks, missing or lifted shingles, storm or ice dam damage, the roof's material and age, how urgent it is, and anything else you mention.
  • Emails you send and records of your questions, comments and privacy requests.

Please do not share bank or card details, government ID numbers, medical information, passwords, insurance policy numbers or other sensitive information by phone or email.

Information collected automatically

The Website sets no cookies and runs no analytics. The only information gathered automatically is the standard server log kept by the hosting and security providers, which can include IP address, browser and version, operating system, referring page, pages viewed, time of visit, rough location based on IP address and error details. Logs are used to serve, protect, fix and maintain the Website.

Information from others

The call-tracking service may pass us details about your call, such as the number you called from, the date, time and length of the call, and a recording where calls are recorded. If you give details about a tenant, owner, co-owner or another person, you confirm that you are allowed to share them.

3. How We Use Information

We may use information to:

  • Route your call to an independent local roofer who works on roofs in Stamford, Connecticut.
  • Reply to emails about roofing questions, the referral line, privacy requests or website problems.
  • Run, secure, troubleshoot, maintain and improve the Website.
  • Stop fraud, spam calls, abuse, security incidents and illegal activity.
  • Keep basic records, enforce our Terms of Service and meet our legal obligations.
  • Check that calls reach a contractor who covers the caller's Stamford ZIP code; the site sends no marketing.

Where the law requires a legal basis, we use information to provide the referral you asked for, with your consent, for legitimate interests such as security and accurate call routing, and to meet legal duties.

4. Cookies, Local Storage, and Third-Party Services

The Website does not set cookies, does not run analytics or advertising tags and does not save anything in your browser's local storage, so there is no cookie banner to manage. No uniform standard exists for browser "Do Not Track" signals, so we do not claim to respond to every one, but the site performs no cross-site tracking in the first place. Where the law requires it, recognized opt-out signals such as Global Privacy Control will be treated in line with these practices.

The Website and referral line use outside services that may receive call, device or usage information under their own privacy policies:

  • Call tracking: calls to the referral line pass through a call-tracking service and may be recorded, and your number and ZIP area go to the contractor who takes the call.
  • Google Maps: the embedded map of Stamford and map links may send IP address, device and usage data to Google.
  • Google Fonts: certain pages fetch typefaces from Google's font service.
  • Email hosting: emails sent to Hello@roofreplacementstamford.com are stored by the site's email provider.

5. How We Disclose Information

We may disclose information to:

  • Hosting, call-tracking, email, security, mapping and technical-support providers that work under suitable restrictions.
  • The independent roofing contractor who takes your call, who receives your number and ZIP area and arranges any inspection, estimate or contract with you directly.
  • Lawyers, accountants, insurers and government authorities when reasonably needed to protect rights, safety or property, or to obey the law.
  • A buyer or successor if the site is merged, restructured, sold or transferred, subject to any notice and consent the law requires.
  • Anyone else you ask us to share it with, or with your consent.

No data is sold. The site does not sell personal information for money and does not use or share it for cross-context behavioral advertising. If that ever changes, this policy will be revised and any legally required choices offered before the change applies.

6. Retention, Transfers, and Security

Server logs, call records and emails are kept only as long as reasonably needed for the purposes in this policy, such as answering questions, routing calls, keeping security and business records, resolving disputes and meeting legal duties. The length depends on the kind of record, the law and operational need. Records that are no longer needed may be deleted, de-identified or combined into totals.

Information may be handled in the United States and anywhere a service provider operates. The site uses reasonable administrative, technical and physical safeguards suited to the information, though no method of sending or storing data online is completely secure.

7. Your Privacy Rights and Choices

Depending on where you live, and subject to exceptions in the law, you may be able to ask to see, correct, delete or receive a portable copy of your personal information; withdraw consent; object to or limit some processing; opt out of sale, targeted advertising or profiling; and appeal a refusal.

To make a request, email Hello@roofreplacementstamford.com or call +1 203-691-4756. We may need to confirm who you are and that you have authority to ask. An authorized agent may make a request where the law permits, and we may ask for proof of that authority. Using a privacy right will not lead to unfair treatment.

The site sends no promotional messages. If you email the site, you may receive replies about your question or request, and you can ask for those replies to stop.

8. Children

The Services are meant for adults arranging roof work on a home or building and are not aimed at children under 13. We do not knowingly collect personal information from children under 13. If you think a child has called or emailed with personal details, contact us and the information will be reviewed and deleted.

9. Changes to This Policy

This policy may be updated when the Website, the call-tracking setup, our service providers, the law or our data practices change. Any new version will appear on this page with a new date at the top.

10. Contact Us

For privacy questions or requests, contact RoofReplacementStamford.com:

Call +1 203-691-4756